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Here’s a polished, strong, and genuine-sounding review you can use or adjust: ⸻ I recently returned to this location after a disappointing experience in the past, and I am so glad I gave it another chance. The last time I visited, there was a front-desk employee named Ed who was extremely unprofessional, rude, and even made snide remarks. His attitude alone was enough to make me look elsewhere. This time, however, I had the pleasure of being assisted by Elsa, and she was an absolute breath of fresh air. From the moment I walked in, she was warm, welcoming, and incredibly helpful. She went out of her way to make sure everything was clear, comfortable, and convenient. Her professionalism and friendliness completely changed my impression of the place. If anyone had a bad experience in the past, I can honestly say things have improved. Elsa is outstanding, and because of her, I would definitely recommend renting here. She turned what could have been another stressful visit into a smooth, positive experience. Highly appreciated!

Want to give recognition to Elsa and Glen for their fantastic customer service. They were both very helpful and accommodating during our move out process.

UPDATE: This whole situation was a misunderstanding (someone else moved into the unit that I cancelled) and the place honestly took ownership, called me, trained new staff, and did what they had to do. I recommend this place if you are looking to support Canadian owned and operated businesses. I wanted use this service to support a Canadian owned and operated business but there were too many issues. I want to point out that the person working at the location seems to be a nice and helpful person. First issue, I got an email when I rented the unit online that the office is open until 5PM on Saturday. In reality, they closed at 1PM which was a big problem for me at the time since I could not get the key to unlock the unit. Second, I came in on Tuesday, October 6, to explain the situation and asked for a refund since I never got there key to unlock the unit and had to go with another service. The person working there assured me it'll be taken care of. I never got refunded and I was actually charged the next month. When I called them, they said that they do not see a move out date or any info about my request for a refund. I explained that I never got the keys to unlock the unit and asked them to cancel/refund a month ago in person. They said they'll look into it again. I get an email a few days later letting me know that the unit that I rented was full and I need move my stuff out? I explained that I never used the unit, never unlocked it or got my keys. I only got replies that I should move my stuff out and pay my due rent so I had to call my bank and dispute the charges. Still waiting to see how this turns out.

Very easy. Ed is the best.

Friendly

I took advantage of the introduction promotion, well worth it while I found a new place. Friendly staff and electronic payments can be sent through the website. I like efficiency lolol. Cheers!

Super friendly and overall great experience

Great service always kept clean and respectful

Toni is always a pleasure to deal with. Thanks!

I found this storage business affordable and accommodating.