UPDATE: This whole situation was a misunderstanding (someone else moved into the unit that I cancelled) and the place honestly took ownership, called me, trained new staff, and did what they had to do. I recommend this place if you are looking to support Canadian owned and operated businesses. I wanted use this service to support a Canadian owned and operated business but there were too many issues. I want to point out that the person working at the location seems to be a nice and helpful person. First issue, I got an email when I rented the unit online that the office is open until 5PM on Saturday. In reality, they closed at 1PM which was a big problem for me at the time since I could not get the key to unlock the unit. Second, I came in on Tuesday, October 6, to explain the situation and asked for a refund since I never got there key to unlock the unit and had to go with another service. The person working there assured me it'll be taken care of. I never got refunded and I was actually charged the next month. When I called them, they said that they do not see a move out date or any info about my request for a refund. I explained that I never got the keys to unlock the unit and asked them to cancel/refund a month ago in person. They said they'll look into it again. I get an email a few days later letting me know that the unit that I rented was full and I need move my stuff out? I explained that I never used the unit, never unlocked it or got my keys. I only got replies that I should move my stuff out and pay my due rent so I had to call my bank and dispute the charges. Still waiting to see how this turns out.

Ed was excellent.

My experience with this facility was amazing. The workers are amazing. People very polite, very knowledgeable, very professional. I would definitely recommend doing business there.

Friendly

Locker was clean and kept everything dry, and it rained a lot in the 2 months I had it. Lost the key and they replaced it with no charge or hassle.

Great customer service...friendly and courteous!!! Cherryl helped me with ease and is the best they have !!!!

Great service always kept clean and respectful

5 stars to the new manager ELSA she was just amazing hopeful and fast . Made this move so easy for me. Thank you 😊

Amazing service, the front desk lady was so sweet and professional 👍

I recently finished a unit rental at the Cameron location. The pricing, security and accessibility of my unit was great. I cannot rave enough about the wonderful customer service my partner and I received from Ed. Every roadblock I had stumbled upon during my time there, he worked with me to figure things out and made the entirety of my experience stress-free. We all have our stressors and daily challenges, but excellent customer service can really turn your day around. He did that with every interaction we had and I am greatly appreciative of that. Thank you so much for always ensuring I have a great experience Ed! Will absolutely be recommending Make Space to others who are seeking storage.