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Very helpful staff.

Staff was pleasant, prices are fair,?easy to use facility, kept organized and very clean! They were willing to help in any way they could and also had the knowledge to answer any questions I had. I will definitely recommend this location to any of my friends and family.

I had a great experience with Make Space Storage in Kitchener. The whole process was super smooth—check-in and check-out were fast, which I appreciated since I had a busy schedule. The facility was really clean, and Gisela, the facility manager, was awesome and super helpful. If you’re looking for a place that’s secure and easy to deal with, I’d definitely recommend Make Space Storage.

As far as my husband and I are concerned we would not go anywhere else. Since day one Carla has done nothing but make us feel welcome! She goes above and beyond to help with any deliveries and supplies we may need including upgrades on our units. And quite frankly we love her hunnies & sweeties! Lol❤

This 5-Star Review is well overdue. HIGHLY RECOMMENDED Why I Made the Switch: After nine years at ANOTHER storage facility, things changed when they were bought out by a big North American company. One Saturday morning, I showed up and found myself locked out because they had updated their security system without communicating to their clients. Ninety minutes after calling their corporate office in the United States I received a phone call. Unacceptable! I run an emergency-based business and cannot have this happen. I don’t want to dwell on that experience too much and so here is why I'm at Waterdown Mini-Storage. Personal Service That Stands Out: The customer service has been outstanding. Priscilla has been fantastic. I appreciate that she takes an interest in small business as well. After my last experience, I made a choice to move my business to a local company that knows me by name and not just a number. Clear and Consistent Communication: Communication is also excellent. Whether it’s by phone, email, or text, I always feel in the loop and know exactly what’s going on. Well done! Convenient, Clean, and Accessible: The units themselves are clean, spacious, and easy to get to. Unfortunately due to a lack of signage on Dundas Street (something they have tried to address) many people do not even know the facility exists just beyond the Waterdown RONA. They Care—Even When Things Go Sideways: There was one day when access was a challenge because of a heavy snowfall and a snow removal issue. What stood out to me was how aware Priscilla was of the situation and how thoughtful she was in following up. Well done again! The Bottom Line: I am a fan of Horst Schulze (think Ritz Carlton) who once said, “Unless you have 100% customer satisfaction… you must improve.” Thanks for understanding my business challenges, my business frustrations and my business needs. ~ Steve

Rented a container for a recent renovation! Staff was friendly, container was so convenient. Will be my new spot for all my storage needs!

I have been dealing with this location and the staff for over 10 years. This location is conveniently, as it is located in a very accessible area. The staff is always ready to give you a hand and deal with any issues you do occur, which is very rare. The staff was always helpful and reasonable, time wise and fair monetarily, as they accommodated my changing needs as my business fluctuated. Allowing me to move from one year to other, depending on my needs moving me from one unit to other, depending on my needs. Over the years, it has been a pleasure dealing with them snd I would never use any other Storage unit than theirs. I’d rather drive a longer distance than leave that location . It has always been a pleasurable experience dealing with them. I do not give up my recommendations lightly. I’m very very fussy and in their case, it is an honour to do this review for them. They deserve it. Claudio Paravano

Great service and very accommodating helping staff . Thank You

Great service. Prices could be slightly better but are okay.

Excellent experience working with Diane. Very easy to secure the space, and facility is well maintained.