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FAQ

Are my belongings safe from moisture?

Yes, if you are renting our climate-controlled units. They have continual air circulation and vents. Non-climate-controlled units however are more susceptible to moisture. We can provide packages of desiccants to place in your unit to help manage the moisture.

Do I need heated or unheated storage?

We recommend that pictures, photographs, art, books and good furniture be stored in climate-controlled units. Tools and patio sets are okay in unheated units year-round. Save money! Consider putting some items in a small unheated unit and the remainder in a heated unit.

What type of storage units do you have?

We have many different size units: some are climate controlled and some are not, some have an interior hallway entrance, and some have roll-up garage doors, others are on-site containers.

What type of documentation do I need to provide in order to rent a space?

You will need a driver’s license or some form of ID.

Do I need to sign a long-term lease?

No. Storage units are rented on a month to month basis and you can move out at any time as long as your account is paid up-to-date.

How do I make a payment?

You can pay in person at the office, by phone for credit cards or by clicking the Pay Bill link.

What forms of payment do you accept?

Cash, Cheques, Visa, MC, Debit, PAD (Pre-Authorized Debit).

Do you sell boxes and packing supplies?

Yes, we do … please call our nearest facility for a supply list.

Are there any items I am not able to store?

We do not allow hazardous materials (gasoline, propane, etc.), firearms, perishable or edible items.

Does there have to be someone in the office to let me through the security gates?

No. Once you have been set up with an account you will be given a security code that will give you access to the facility 7 days a week during the posted gate hours.

Do you have handcarts and dollies available at your facility?

Yes, but only during office hours unless you have made prior arrangements.

Do you insure the contents of my storage unit?

No, you must carry your own insurance on the contents for flood, fire, theft and pests. Check with your home insurance provider regarding your stored items.

Who has access to my storage unit?

You, and only you! You place your own lock on the unit and you keep the key!

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